Shipping & Delivery

Free freight shipping on every order. Built for the size and weight of premium recovery equipment.

What to expect

Cold plunges, infrared saunas, and high-power red light therapy systems ship by freight — not standard parcel. That means a dedicated carrier, a delivery appointment, and a few extra steps versus a typical online order.

Delivery timeline

Order to ship: 1–5 business days for processing and warehouse routing
Transit time: 5–10 business days for most US deliveries
Delivery appointment: The freight carrier calls 24–48 hours before delivery to schedule a window with you
Total door-to-door: typically 7–15 business days from order placement

Larger systems and remote ZIP codes may add 3–7 days. We'll communicate any delays directly.

Delivery options

Curbside (standard, included)

Freight carrier delivers to the curb or end of your driveway. You're responsible for moving the equipment into your home. Most cold plunges and red light systems are manageable with 2 people. Saunas typically ship in multiple cartons that one person can move piece-by-piece.

White glove delivery (upgrade, by request)

Available on most products for an upgrade fee. Includes in-room placement, basic assembly, and packaging removal. Quote available before checkout — contact us at (305) 396-1940 or support@homerecoveryco.com for a quote.

Inspection on delivery (important)

Inspect every shipment before signing the freight bill. This is the single most important step in freight shipping.

Check all packaging for visible damage
If you see damage: note it on the freight bill before signing (e.g., “box crushed,” “dent visible”)
If you can't inspect at delivery, sign “subject to inspection” on the bill
Take photos of any damage immediately
Contact us within 48 hours of delivery for any damage claim

Signing a clean freight bill without noting damage may void our ability to file a freight claim on your behalf. Take the extra 90 seconds at delivery — it protects you.

Damage claims

If your equipment arrives damaged:

Photograph the damage (packaging and product)
Email support@homerecoveryco.com within 48 hours of delivery with photos and order number
We file the freight claim and ship a replacement or replacement parts at no charge

International shipping

We currently ship within the continental United States. Alaska, Hawaii, and international shipping are quoted on request — contact us for a freight estimate.

Questions?

Call us at (305) 396-1940 or email support@homerecoveryco.com. We answer freight questions every day.