Return Policy

30-day return window on most products. Returns are subject to policy terms below — read these before you order so there are no surprises.

30-day return window

You have 30 days from delivery to initiate a return on most products. The product must be unused, in original condition, and in original packaging.

What's not returnable

Products that have been installed, used, filled with water (cold plunges), or fired up (saunas, RLT panels)
Custom-configured saunas built to your specifications
Special-order or made-to-order items (flagged at checkout)
Accessories that have been opened or used

How to initiate a return

Email support@homerecoveryco.com within 30 days of delivery with your order number and reason for return
We confirm eligibility and send return instructions within 2 business days
You arrange or we arrange freight pickup (see fees below)
Once we receive the product and confirm condition, refund is issued within 5–10 business days

Return freight and restocking

Home Recovery Co orders ship by freight — large, heavy equipment requires dedicated carrier return logistics. The following fees typically apply:

Return freight: customer responsibility for buyer's-remorse returns (we can quote and arrange)
Restocking fee: 25% on approved non-defective returns, depending on supplier and product condition
Damaged-in-transit returns: no return freight or restocking fee — we handle the freight claim and replacement
Defective product returns: covered under warranty (see warranty page)

Damaged or defective on arrival

If your equipment arrives damaged or defective:

Note damage on the freight bill at delivery (or sign "subject to inspection")
Photograph the damage
Email us at support@homerecoveryco.com within 48 hours with photos and order number
We handle the freight claim and either ship a replacement or arrange repair at no cost

Refund timing

Refunds process within 5–10 business days after we receive and inspect the returned product. The refund goes back to the original payment method. Shop Pay Installments balances are credited against the financed amount.

Questions before you buy?

Talk to us before ordering if you're unsure about fit, install, or expected use. We offer free recovery consultations — book a 15-minute call here or reach out at (305) 396-1940.