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Frequently Asked Questions
es — book a free 15-minute consultation, or chat with Vesta, our AI recovery expert, any time. We help match you to the right system for your goals, space, and budget. No pressure.
All orders ship by freight (not standard parcel). Transit time is 5–10 business days. The carrier calls 24–48 hours before delivery to schedule a window. Inspect the shipment before signing the freight bill. Full details on our Shipping page.
Yes, Shop Pay Installments at checkout. Pay over time on equipment purchases. Subject to credit approval; rates and terms set by Shop Pay.
Most home cold plunges run on a standard 110V/15-amp outlet. Larger commercial-grade systems may require a 220V circuit. Product spec sheets confirm electrical requirements before you order.
660nm (red) for skin, hair, and surface tissue. 850nm (near-infrared) for muscle, joint, and deeper tissue. Most quality clinical-grade panels emit both simultaneously. Irradiance — measured in mW/cm² — matters more than total wattage.
3–7 days a week, 2–6 minutes per session at 39–50°F. Athletes optimizing for muscle growth should plunge 3–4 days/week and time sessions 6+ hours away from training.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.